General

How many days in advance can I do a booking?

Advance bookings can be made up to 7 days for Goods and 30 days for Ride.

What is the payment method?

Payment method will be cash directly to drivers.

Can I rent a van/lorry without driver?

No.

Can I make multiple bookings?

Yes, multiple bookings can be made.

Will I be issued a receipt after completion of trip?

An e-receipt is sent to your email, thus no receipt will be issued on the spot.

Booking

How will I know if my items can fit into the vehicle I am booking?

Illustration and measurements are indicated for each category. Use them as reference, and give some allowance.

I indicated my pick-up/drop-off point, but the system indicated that my location is keyed in wrongly. Why?

Enter only street address and select from the suggestions.

Can I change my location once I have confirmed my booking?

Yes, however you need to inform the driver-partner. Please note that the charges will be updated based on the new address.

Can I change my time/date after I have made a booking?

Yes, however you need to inform the driver-partner.

I have an additional location to go before my destination, how do I go about doing so?

Indicate under 'Notes to drivers' to inform them about the additional location/s.

If hourly booking exceed the hours I booked, how is the charges like?

Extensions are charged in 30 min blocks.

GetVan Ride

If there are luggages coming along with passengers, what is the maximum number of passengers that can fit in a 13-seater van/ 10-seater van?

With luggages included, the 13-seater vehicle can fit a maximum of 9 People and 10-seater vehicle can fit 7.

I have made a booking for a Pick-up at the Airport, where do I meet my Partner-driver?

Pick-up point will be at the Coach Bay.

How much time am i given at the Pick-up Point?

You are given 10 minutes grace period, thereafter $0.50/min waiting charges applies.